About These Terms

These Terms & Conditions apply to reservations and communications with Raku NYC, operated by Cloud Nine Hospitality Group ("Raku", "we", "us"). By making a reservation or agreeing to receive text messages from us, you accept these terms.

Reservations

Reservations made by phone, online, or through our reservation assistant are subject to availability. Some reservations require a card hold. In that case we send a secure payment link, and the reservation is confirmed only after payment is completed within the stated time. Unpaid holds are released automatically.

SMS Terms

• Program: Raku NYC reservation texts, sent by Cloud Nine Hospitality Group. We send transactional messages about a reservation you requested, such as a secure payment link to hold your table and reservation confirmations. We do not send marketing messages by text.
• How you opt in: on a phone call to our reservation line, we ask whether we may text a payment link or confirmation to your mobile number. Texts are sent only after you agree. Consent is not required to dine with us.
• Message frequency varies, usually one to three messages per reservation.
• Message and data rates may apply.
• Reply STOP to cancel at any time. Reply HELP for help, or email info@rakunyc.com.
• Carriers are not liable for delayed or undelivered messages.
• Privacy: see our Privacy Policy at www.rakunyc.com/privacy-policy.

Changes and Contact

We may update these terms. The current version is always on this page. Questions: info@rakunyc.com. Last updated: October 2026.